Money-back policy

Dissatisfied with our help? Discover how to request a refund, what conditions apply, and whether your case is eligible.

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When should you apply for a refund?

The refund period depends on order volume and begins after the deadline.

If you have <20 pages

Please submit your request within 14 days.

If you have >20 pages

Please submit your request within 30 days.

If you have a special case

The refund period is extended to 180 days.

ELIGIBILITY CRITERIA

Refund claims we accept

Typical cases that meet our conditions and subsequent refund amounts. Contact us if your case isn’t listed here.

You decided to cancel your order

You will be compensated in full

If you decide to cancel your order, we will debit the payment in full to the initial payment account. Expect the money to arrive in 5-7 business days from the day of cancellation.

You did not receive or download your order

You will be compensated in full

You will receive your payment back if we don’t deliver your order or if it is missing something. You will also get a full refund if you choose not to download your file.

Your order has been delayed

You’ll get bonuses/a discount for the next purchase

We always do our best to meet your deadline. If something prevents us from delivering on time, we offer compensation of your choice: bonuses deposited to your Bonus balance or a discount.

Your order doesn’t follow the instructions

You will be compensated for incorrect content

We guarantee to write dissertations following customers' unique instructions. If the writer fails to meet your initial brief, we will return the amount comparable to the percentage of incorrect text. Submit a request; our Quality Assurance Department will review your file and calculate the compensation amount.

You have quality or plagiarism complaints

The compensation is decided after a review

We are attentive to customers' quality claims. However, kindly ask them to provide documented proof illustrating the reason for dissatisfaction—for example, a plagiarism report showing a high similarity score or negative supervisor feedback. Please apply for compensation within the appropriate period, attaching supporting files. Our Quality Assurance manager will review your claim and decide on the compensation amount.

We canceled your order

You get a 30% refund or 100% in bonuses

What happens if the expert cancels your order halfway through or later? You decide on the convenient compensation: either you get 100% compensation in bonuses to your Bonus Balance, or we pay 30% of the total amount to your payment account. Received bonuses can be used to cover your future purchases, and they have no expiration date or notable limitations. Payment is executed in 5-7 business days after the application.

Your requested writer is unavailable

We choose another expert

We allow customers to choose their preferred experts at no extra charge. Sometimes, the preferred writer might be unavailable to work on the dissertation. In this case, our team chooses another expert with similar expertise to do your work. Understandably, such a changeover is dissatisfying for the customers. However, this is not an eligible money-back case. Rest assured, we’ll do our best to select the best expert.

Other cases

Exceptional cases not mentioned before

If your refund is not listed here, please reach out to the support team for further assistance. We aim to provide our customers with the best experience; if something dissatisfied you, we will send the complaint to the Quality Assurance team. They will review your application immediately and decide whether it is possible to handle it further with free revisions or if compensation is in order.

How it works

How to get a refund

Step 1

Submit your request

We encourage you to send a claim as soon as possible. Please choose among the options illustrated on the right. The fastest option is to call us or send a message in a Customer Area, where you can privately chat with a support agent. You can also email us at the address shown on the right. Do not wait until the refund period ends; the earlier we review your claim, the faster you’ll get your money back.

Step 2

We review your claim

Rest assured that our team is processing your request with the utmost attention. If any additional information or clarification is needed, we will contact you. Our Quality Assurance Department processes all claims and decides the compensation amount in disputable cases. If you have questions or want to ask about the status of your application, please contact the support team.

Step 3

We initiate a refund

You will receive a notification with our decision. If your request is approved, you will receive the money in the initial account used to pay for the order. Please note that the refund usually takes 5-7 days (unless you have a special case); however, the processing of crediting funds depends on your bank. If your compensation is approved partially, you will get a letter that explains the agreed compensation amount.

Check FAQ for more information

What information do I need to send with my request?

There must be an apparent reason behind your refund request. For example, you canceled your order or never received the document. Sometimes, we ask you to provide supporting documentation with your request. These cases involve quality concerns, plagiarism complaints, non-adherence to instructions, etc.. If you can think of something that illustrates your complaint and supports it (e.g., plagiarism report, supervisor’s feedback, screenshots from the chat with your expert, etc.), attach it to the claim.

Where can I see the status of my refund?

The support agent can tell you the status of your request. We are available 24/7 and respond within minutes.

How long does it take to review my request?

Money-back processing time varies depending on the reason for the refund, order volume, and other order-related issues. Requests based on order cancellations (and similar reasons) are processed quicker than those based on quality concerns. Please be patient; the team does their best to review your claim efficiently and decide quickly on your case.

What instructions do you refer to when examining my order?

Suppose your refund claim relates to instructions (e.g., your expert didn’t follow some of your requirements). In that case, the Quality Assurance Department examines your case based on the initial instructions you uploaded when placing the order.